SETUR​ TURBINES

REFUND AND CANCELLATION POLICY

It is our policy that once a product has been shipped, the sale is final. After shipment, the customer is not entitled to request or receive a refund for any reason.

We understand that circumstances may change. Customers may request cancellation and a refund at any time before their turbine has shipped.

Upon receipt of a customer’s order, we immediately order the specialized parts and components required for that turbine directly from the respective manufacturers. These items are purchased on a prepaid, non-refundable basis. Because these costs are incurred as soon as the order is placed and cannot be recovered, any approved cancellation request submitted before shipment will be subject to a 25% restocking fee.

If a refund is approved before shipment, 75% of the original purchase price will be returned to the original payment method. Please allow reasonable time for the refund to process, depending on your financial institution.

Once an order has shipped, it is no longer eligible for cancellation under this policy. No refunds of any cash or kind will be issued for any reason after shipment, and all transactions are final.

To request a cancellation and refund, customers must contact our support team with their order information before shipment is confirmed. We reserve the right to verify order status and confirm eligibility before issuing any refund.

Due to extremely high demand, limited production capacity, and, most importantly, the varying lead times of part and component suppliers, the time between payment in full and actual shipment can be substantial and may far exceed the anticipated time stated on this website or in the official offer.

This refund policy is communicated in advance to help prevent misunderstandings and disputes.

This policy applies solely to orders placed on or after April 20, 2026, and does not apply to any orders placed before that date.

If the purchased product fails due to a manufacturing defect, we will repair or replace it in accordance with our Limited Warranty.